Kimtron’s deep commitment to customer service is epitomized by our corporate slogan; “We measure our success by the up time of our customer’s production lines”. That philosophy is ingrained in every member of our team and evident in each customer encounter, whether performing free phone service or a tank-level field repair. If one of our customers has a production-line-down situation due to an x-ray inspection system, it becomes our problem and the responsibility of every member of our team.
The Kimtron Approach
Our field service department is outfitted for quick response and minimum on-site repair turnaround. Service personnel comply with the company’s ISO-required standards of conduct and safety as well as several other safety-related standards such as NFPA 70E. Certified and highly trained field service technicians are on call 24/7 and will respond to your problem usually within 24 hours (same day service available for mission-critical systems). Our service vans are stocked with the parts and components necessary to get your system back into production quickly.
Our standard service policy states; “If we can’t fix your problem – regardless of brand – we will forgive the labor charges”
Preventive Maintenance Contracts
It’s been proven that preventive maintenance, properly executed, keeps your equipment running at its optimum level of efficiency. A minor (or imminent) problem caught early can prevent countless hours of down time and save thousands of dollars in repair costs. Our 25-point check is designed to address those areas of your x-ray system that may be prone to failure before they become a cause of failure. Standard features of our service program include:
Flat rate or not-to-exceed fees
Reduced rates for contract customers
Full reports generated on each system
Fully equipped service vehicles
Work performed at customer’s convenience (off shifts)